Privacy Policy

Love Hoddesdon BID Ltd takes the privacy of BID levy payers, voluntary members and other supporters seriously. This policy states how we collect data, how we store it, how we use it and how those who give us their details can request that their data is used by Love Hoddesdon BID Ltd.

We are committed to protecting your privacy. This policy describes how Love Hoddesdon BID Ltd collects and uses personal information about people who give us their data over the phone, face to face, and in writing or visit our websites. The terms of this policy may change, so please check it from time to time. If you have any queries about this policy please contact:

Love Hoddesdon BID Ltd
c/o HB Accountants
19 Amwell Street
EN11 8TS

How do we collect information?
  • (i) BID levy payers
    We obtain personal information about you when we compile and review, in conjunction with Broxbourne Council, the database of commercial premises within the identified Love Hoddesdon BID area. (This is solely used for BID levy purposes).

  • (ii) BID Company Members
    We obtain personal information from you when you register with us as a Company member.

  • (iii) Voluntary members and Other supporters
    We obtain personal information from you when you enquire about our activities, register with us, send or receive an email, make a donation to us, ask a question about our services or otherwise provide us with personal information.

What information do we collect?

The personal information we collect might include name, date of birth, email address, postal address and telephone number. We may also gather general information about the use of our websites, such as which pages users visit most often, and which services, events or facilities are of most interest. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where we are acting in the public interest

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. If for any reason you wish to have your personal details amended or removed, please contact the BID Manager below.

Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. To exercise these rights, please contact us.

You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Please note that we do not handle data that is applicable for data portability.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Your choices

You have a choice about whether you want to receive information about our services/activities and through what medium. You can change your preferences (such as email or post at any time), by contacting:

The BID Manager
c/o HB Accountants
19 Amwell Street
EN11 8TS
Tel: 07757 601093 or E-mail:

Love Hoddesdon BID Ltd Privacy Statement

The Data Protection Act 1998 and subsequent legislation provides the legal framework that defines how personal information can be used. Love Hoddesdon BID Ltd is fully committed to complying with the data protection legislation and has a legal duty to protect any information we collect from you.

  • Your personal information is only used for the purpose for which we collect it
  • Only information that we actually need is collected
  • Your personal information is only seen by those who need it to do their jobs
  • We will not pass your personal information on to any other organisation without your consent unless we are required to do so by law (see “How do we use this Information?” above)
  • Personal information is retained only for as long as it is required for the purpose collected
  • We will, where necessary, keep your information up to date
  • Your information will be protected from unauthorised or accidental disclosure
  • We will provide you with a copy of your personal information on request (please see below for information on access rights and requests)
  • Inaccurate or misleading data will be corrected as soon as possible
  • These principles apply whether we hold your information on paper or in electronic form.
Access Rights and Requests

You have the right to see what personal data we hold about you. Subject access requests must be submitted in writing. To obtain a copy of the personal information we hold about you, please write to:

Love Hoddesdon BID Ltd
c/o HB Accountants
19 Amwell Street
EN11 8TS

Transfer of Information Outside of the EU

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and we will take steps to ensure they provide an adequate level of protection in accordance with the UK's data protection legislation. By submitting your personal information you agree to this transfer, storing or processing at a location outside the EEA.

Right to prevent processing of your personal data

You have a right to object to Love Hoddesdon BID Ltd processing your personal information if it is likely to cause or is causing you damage or distress. Such a request would have to be made in writing and you must set out why the processing is having this effect. This can be sent to the BID Manager at the postal address or e-mail address provided above.

Under 16s

Love Hoddesdon BID Ltd is concerned to protect the privacy of children aged under 16. Where appropriate, we will seek consent from a parent or guardian before collecting personal information about a child aged under 16.

How do we protect personal information?

We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate, and up to date. We will ensure that your personal information is kept only for so long as is necessary for the purposes for which it was collected and is securely destroyed when it is no longer required.

Will we disclose the information we collect to outside parties?

We may need to share your details with the Police, Broxbourne Council, Google, Facebook and other third party servers. We will only disclose data when obliged to disclose personal data by law, or the disclosure is 'necessary' for purposes of national security, taxation and criminal investigation.

Your consent

By providing us with your personal information you consent to the collection and use of this in accordance with the purposes described in this policy.


Our website may include links to websites run by other organisations. Love Hoddesdon BID Ltd is not responsible for the privacy practices of these other websites, so you should read their privacy policies carefully


If your personal details change, please help us to keep your information up to date by notifying: The BID Manager

Love Hoddesdon BID Ltd
c/o HB Accountants
19 Amwell Street
EN11 8TS
Tel: 07757 601093 or E-mail:

We may change the terms of this privacy statement from time to time. If we do so, we will post the changes on our website. By continuing to use our website you will be deemed to have accepted such changes.